Terms and Conditions

Terms and Conditions for Munro Bakes

1. Introduction

1.1. These terms and conditions govern your use of Munro Bakes' baking services and products.

1.2. By placing an order with Munro Bakes, you agree to comply with and be bound by these terms.

2. Orders and Payments

2.1. All orders with Munro Bakes are subject to availability and acceptance. 

2.2. Any prices on the Munro Bakes website are as stated and are subject to change without notice. 

2.3. Payment must be made in full before Munro Bakes processes the order.

2.4. Deposits are required to place an order and are non-refundable.

2.5. A date cannot be held in Munro Bakes' diary until a deposit has been received.

3. Cancellation and Refunds

3.1. Munro Bakes allows order cancellations with a full refund up to 28 days before the scheduled delivery/pickup time.

3.2. Cancellations made within 28 days of the scheduled time are non-refundable. 

3.3. Refunds, if applicable, from Munro Bakes will be processed within 14 days.

4. Delivery (for Wedding cakes only)

4.1. Munro Bakes delivers to the address specified at the time of order. It is the buyers responsibility to ensure that this information is correct before returning a signed contract.

4.2. Delivery charges are outlined during the ordering process on the buyer's contractual agreement.

4.3. Munro Bakes is not liable for delays beyond its control, such as weather conditions, traffic, or accidents.

4.4. Delivery is available for celebration cakes at an additional fee.

5. Quality and Allergen Information

5.1. While Munro Bakes takes every effort to ensure the quality of its products, specific results cannot be guaranteed, as baking is influenced by various factors.

5.2. Allergen information is provided on Munro Bakes' website, and customers are responsible for reviewing it to ensure their safety. Allergen queries should be made before any contracts are signed and returned, or monies exchanged.

6. Custom Orders

6.1. Custom orders from Munro Bakes require a minimum notice period of 28 days.

6.2. Custom orders made within 28 days of the event will incur a late fee.

6.3. Changes to custom orders within 28 days of the event will incur additional charges.

6.4. All cakes created by Munro Bakes are classified as custom orders as all cakes are original pieces.

6.5. Designs by other bakers cannot be replicated, but can be used as inspiration.

7. Cake Stand and Spiral Flower Surround Hire

7.1. Munro Bakes offers cake stand and spiral flower surround hire services, subject to availability. 

7.2. Customers must return all hire items to Munro Bakes within three days after the event date, or as otherwise specified in the agreement. 

7.3. A security deposit of £100 will be required for all hire items, and this will be refunded upon the timely return of hire items in good condition. 

7.4. Damages to hire items will result in the forfeiture of the security deposit.

8. Complaints

8.1. Munro Bakes values customer feedback. In the event of any complaints, please contact Munro Bakes within 24 hours of receiving your order. 

8.2. Complaints regarding product quality or delivery issues will be thoroughly investigated by Munro Bakes, and appropriate actions will be taken.

8.3. Munro Bakes reserves the right to make the final decision on the outcome of any complaints.

9. Intellectual Property

9.1. All content on Munro Bakes' website, including images and text, is the intellectual property of Munro Bakes and may not be used without permission.

10. Damages

10.1. Munro Bakes is not liable for any damage to personal goods or property that may occur during the delivery, setup, or consumption of its products.

10.2. Customers are advised to handle Munro Bakes' products with care, and Munro Bakes is not responsible for any damages incurred after the products are delivered or picked up.

10.3. Once the product has been exchanged with the buyer, the buyer has full responsibility of its safe handling.

11. Validity of Quotes

11.1. Quotes provided by Munro Bakes are valid for a period of 30 days from the date of issuance.

11.2. After the 30-day period, Munro Bakes reserves the right to adjust prices based on current market conditions.

12. Privacy Policy

12.1. Munro Bakes respects your privacy. Its privacy policy outlines how Munro Bakes collects, uses, and protects your personal information.

13. Liability

13.1. Munro Bakes' liability is limited to the cost of the product or service purchased. 

13.2. Munro Bakes is not liable for any indirect, incidental, or consequential damages.

14. Governing Law

14.1. These terms and conditions for Munro Bakes are governed by English common law.

15. Contact Information

15.1. For any enquiries, concerns, or complaints regarding Munro Bakes' terms and conditions, please contact Munro Bakes via the contact link above. 

By placing an order with Munro Bakes, you acknowledge that you have read, understood, and agree to these terms and conditions.